For those of you in business and know the importance of customer service, there’s a great new book out that shows you how to deliver “red-carpet” service. Making every customer feel like a VIP is important and here’s what the author, Donna Cutting, had to say:
How did you come up with this concept?
I was having [...]
I’m reading a fascinating book, ENCORE: Finding Work that Matters in the Second Half of Life, by Marc Freeman.
Here are some of his thoughts:
Retirement as we’ve known it is in the midst of being displaced as the central institution of the second half of life. It’s being supplanted by a new stage of life opening [...]
Whether you’re a Democrat or a Republican, if you’re a woman over fifty, you can relate. In her speech for the Democratic convention, Hillary Clinton jubilantly stated: “My mother was born before women could vote. But in this election my daughter got to vote for her mother for President.”
There’s no question that we boomers [...]
We’ve now reached the third and final stage of the transitions process. (My last several posts have dealt with emotional states that an individual typically experiences when going through a major life change.)
Somewhere towards the end of the “pit stage,” the urge to look back, mourn your losses, and remain stuck in the past subsides. [...]
Whenever a person undergoes any major life transition, there are typical emotional states that she will experience. We’ll now take a look at the second stage… the most difficult and painful part of the process. (If you haven’t read my previous post, please refer to it now so that you can understand the first stage [...]
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